Employment

The Routt County Humane Society (RCHS) is a non-profit organization dedicated to the prevention of cruelty to animals, providing humane education, promoting spaying and neutering as a means of decreasing the number of unwanted pets, and encouraging respect for the dignity and worth of all animals.

RCHS was founded in 1985 and in May 2015 took over management and operations of the animal shelter from the City of Steamboat Springs, transforming it into a full-service adoption center. Other RCHS programs include assistance for pets from low income families, community spay/neuter programs, education, and feral cat trap/neuter/release as well as a variety of other volunteer programs.

Current Openings

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The Shelter Manager position is integral to Operations and oversees and manages all aspects of the animal shelter, including the animal population, staff (4) and volunteers, office, customer service, crematorium, facility and all external relationships. The Shelter Manager will maintain a safe and healthy environment for animals, staff and the public and create a structured team environment dedicated to the excellence and success of RCHS Animal Shelter.

Key Duties and Responsibilities

Due to a small staff, the Shelter Manager may need to step in and perform any of the duties performed by staff that s/he oversees. The Shelter Manager will implement, perform and/or oversee staff to accomplish the following:

Animal Care

  • Clean and disinfect all animal enclosures and common spaces daily and manage deep-clean standards
  • Feed and administer medications daily
  • Order food, general supplies, vaccines, medications, and veterinary supplies
  • Utilize sound judgment when identifying signs of animal illnesses and injuries; take appropriate action by segregating sick animals and scheduling immediate vet care when necessary
  • Maintain sheltering best practices by following proper animal intake protocol, including vaccinating, deworming, microchipping, FIV/FeLV testing and heartworm testing when necessary
  • Maintain pharmaceuticals in secure location
  • Manage Shelter Veterinarian program with twice weekly visits and surgical days
  • Assist Shelter Vet with examinations and treatments
  • Schedule shelter-owned animals for spay/neuter
  • Schedule outside veterinary care with local veterinarians as needed
  • Manage Dog Training program to improve adoptability of dogs for use on as-needed basis
  • Manage animal mental and physical enrichment programs and schedules
  • Manage animal-temperament evaluations as part of staff/volunteer team
  • Determine, on an as-needed basis and as part of staff/committee when an animal is unadoptable and euthanasia is required
  • Stay current on national trends in animal sheltering and participate in continuing-education opportunities
  • Manage animal transfers that fall within the medical and behavioral confines of the Transfer Program

Staff and Volunteers

The Shelter Manager reports to the Executive Director

  • Hire and train staff
  • Schedule, delegate and oversee completion of work tasks (project management software provided)
  • Mediate disputes, conflicts and grievances
  • Evaluate staff and volunteer performance
  • Provide a positive example regarding work ethic, attitude, professional ethics, knowledge of policies/procedures, interpersonal interactions and mutual respect
  • Oversee and help train staff on risk mitigation and safety precautions
  • Implement and train staff and volunteers in safe animal-handling skills
  • Encourage involvement and use of volunteers where appropriate
  • Help staff manage PTO to ensure adequate time to maintain good physical and mental health

Governmental and Public Access

  • Admit intakes of at-large animals, surrenders, Safe Haven Program animals, and bite holds
  • Release held animals back to their owners
  • Organize and oversee annual licensing of community cats and dogs
  • Put public safety first when evaluating and matching appropriate animals with appropriate adopters when adopting out shelter-owned animals to new homes
  • Positively interact with the public when limiting their access to the facility and animals
  • Monitor to ensure contracts with Municipalities are being followed correctly
  • Monitor to ensure PACFA rules are being followed correctly and at all times
  • Maintain working relationship with community law-enforcement agencies
  • Develop (assisted by the Executive Director), update and direct disaster evacuation plans for shelter and coordinate with Community Emergency Management Team

Facilities

  • Maintain Building and Equipment
    • Work with landlord (City of Steamboat) on building improvements or modifications
    • Manage regular internal checks and ensure all utilities are operating as needed
    • Ensure food, feeding and laundry areas are maintained in a neat, sanitary and highly organized fashion
    • Ensure security system is working properly
    • Maintain condition and ensure constant cleanliness standards of vehicle and interior kennels are met
    • Contract and coordinate snow removal
  • Determine landscaping needs, delegate maintenance tasks and maintain fencing/gates
  • Contract waste disposal
  • Ensure a healthy, safe shelter environment for animals and people
  • Comply with all PACFA regulations at all times
  • Comply with and update Standard Operating Procedures
  • Monitor and track supplies

Administrative

  • Manage all monies and accounts receivable for adoptions, boarding, fees, cremations and all other sales
  • Follow up on all unaltered puppies who are adopted out to ensure owners return for spay/neuter surgery that they purchased with the Puppy Package adoption fee
  • Record Keeping and Reporting
    • Maintain cat and dog license data in a timely manner and share with local law enforcement agencies
    • Monitor and manage payroll timekeeping
    • Manage reports for governmental agencies: City, County, State

Crematorium

  • Pick up and accept deceased pets and return cremains
  • Process cremations in a timely manner
  • Maintain crematorium equipment
  • Track staff time used for the crematorium
  • Oversee billings for cremations from Veterinarians
  • Ensure Veterinarian compliance with appropriate handling of cremains for delivery to RCHS
  • Serve as representing member of Rainbow Bridge Fund Crematorium Committee

Programs

  • Foster Program
    • Help oversee and administer foster program
    • Confirm qualified foster applicants
    • Match foster animals with appropriate foster families
    • Track animals in foster care and maintain communications with fosters
    • Oversee home-inspection process to ensure all fosters are inspected annually
  • Transfer Program
    • Pre-qualify and coordinate incoming transfer of animals from other organizations
    • Coordinate transfers of shelter-owned animals to other organizations
  • Community Outreach and Education
    • Assist with fundraisers and public relations
    • Assist with school education programs

Contractors and Vendors

  • Assist with negotiations and maintain all contracts and agreements related to shelter
  • Schedule Veterinarians and Trainers

Requirements

  • Supervisory or leadership experience in an animal shelter environment required
  • Able to supervise and create strong and positive team relationships with staff and volunteers
  • Strong interpersonal skills for management of staff, volunteers, vendors/contractors and interface with the public
  • Experience with and excellence in customer service and the ability to set an example for the staff on polished, positive public interactions with the public
  • Veterinary Technician training or experience preferred
  • Demonstrated ability to work with and handle stressed, injured and possibly aggressive animals safely and humanely
  • Knowledgeable in: animal behavior; health and well-being that includes nutritional needs; resources of where to seek information; knowledge of common animal diseases, treatments and vaccinations
  • Extensive staff management experience and ability to positively motivate others
  • Positive attitude and management style required
  • Self-starter, facilitator, organizer and innovator
  • Able to plan and implement with little supervision and able to work independently
  • Able to multi-task, prioritize in line with organizational priorities, deal with a certain level of expected chaos and be able to meet deadlines
  • Very high level of written and verbal communications skills
  • Very high proficiency with computers – including shelter management software (RCHS currently uses PetPoint), Word, Excel, Publisher, PowerPoint, databases and websites
  • Willingness to utilize project management software programs to monitor and delegate staff tasks and projects
  • Valid driver’s license and clean driving record
  • Able to work weekends and holidays as necessary
  • Bachelor degree preferred or describe experience that is equivalent
  • Able to keep a cool head during fast-paced days and delegate available staff and resources to accomplish goals
  • Ability to reach with hands and arms, stand, walk, sit, stoop, kneel, or crouch and lift and/or move up to 50 pounds

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

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Position Description

Responsible for managing the fundraising and client activities that raise awareness and support for RCHS. The Manager is accountable for direct mail and social media campaigns, donor solicitations and relations, grant writing, planned gift outreaches and related capital campaign projects. He/she works closely with the Executive Director and Program Manager to ensure events and marketing strategies are met. The Development Manager is an exemplary representative; supports the mission, goals and philosophy of RCHS; and helps reinforce the culture and commitment to excellence. This position reports to the Executive Director and works with RCHS Working Committees and Program Manager.

Essential Duties and Responsibilities

Creates methods and programs for procuring new donors and cultivating current donors. This includes, but is not limited to, arranging in-person solicitation teams and special events appropriate for the giving levels.

  • Reviews current donor-tracking software to assess appropriateness for RCHS needs
  • Works with Executive Director to create annual and long-range strategic donor plans and participates in budget forecasting
  • Oversees donor recognition program and donor giving levels
  • Drives grant writing process and execution with assistance from the Grant Writing Committee
  • Assists with community outreach activities when appropriate
  • Acts as a designated speaker for RCHS when appropriate
  • Works closely with the Executive Director on design concepts for collateral, oversees direct mail solicitation, selects donor and acquisition lists for solicitation, prepares reports and/or data for solicitation evaluation.
  • Works closely with the Executive Director and Committees to support fundraising goals
  • Designs and implements opportunities/programs for sponsors or communities to become more involved with RCHS
    • Coordinates special events for the Executive Director
    • Monitors trends in the corporate and foundation communities that may be applicable and reports on these trends on a regular basis
    • Targets the appropriate businesses to approach for agency support and involvement
    • Tracks involvement and provides appropriate recognition to supportive businesses
  • Coordinates identification, research, and solicitation for major and planned gifts. Works closely with the Executive Director and Fundraising/Finance Working Committees to successfully implement appeals for major and planned gifts
  • Evaluates other methods of income development or awareness for the organization and proposes ways to incorporate them into annual and long-range plans
  • Prepares monthly reports and/or other data as requested by the Executive Director
  • Creates and oversees social media content related to fundraising, capital campaign, donor/business sponsor relations
  • Maintains appropriate files and records and adheres to the retention policy and procedures.
  • Submits budget requests and assists with budget forecasting for development needs
  • Provides regular articles for the newsletter and other appropriate RCHS communications
  • Oversees donor database; ensures that donors’ gifts are properly recorded and acknowledged
  • Acts as the organization representative for third-party partnerships when appropriate
  • Actively supports staff and volunteers and promotes the development of skills related to the advancement of RCHS goals and mission. Counsels, trains and evaluates support staff, committee members, board members and volunteers in performance of their respective development/ fundraising responsibilities.
  • Represents RCHS in a professional and courteous manner at all times and practices sound judgment. Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to the success of our organization.
  • Works with vendors and contractors as needed
  • Promotes a safe work environment, actively monitors the safety compliance of staff and takes immediate action to correct hazards

Qualifications

Minimum:

  • Commitment and passion for animals and animal welfare
  • Bachelor’s degree in related field
  • 1 – 3 years of development experience including annual campaigns, grant writing and donor
    database management
  • Excellent written and verbal communication skills
  • Demonstrated ability to plan, organize and supervise the related responsibilities of staff and
    volunteers
  • A high degree of independent judgment
  • Must be able to create new, successful ways to raise money and awareness for RCHS with
    knowledge of resource development
  • Intermediate to advanced skills with computers and programs such as Microsoft Office Suite and
    donor management software
  • Dependable, stable, positive-oriented person with a team mentality
  • Ability to effectively deal with the public and to handle situations with professionalism
  • An understanding of excellence in customer service and interpersonal relations
  • Ability to work in an often fast-paced environment

Preferred:

  • 3 – 5 years of development experience
  • CFRE (Certified Fund Raising Executive)
  • Experience with planned giving vehicles/strategies and capital campaigns
  • Ability to speak effectively before groups
  • Valid driver’s license for access to operate RCHS vehicles

Qualities

Positive, creative, highly-driven, enterprising attitude while embracing the challenges and opportunities of the position. The candidate needs to be solution-oriented and very organized with a highly-focused strategic mindset. Very advanced people skills, a team mentality, dependability, intensive attention to detail and flexibility are essential to this full-time position. Compassion for animals and a passion for animal welfare is a must as it is at the heart of what we do and binds everyone at the organization.

Tools and Equipment Used

Phone system, personal computer, Microsoft Office programs, database software programs, Google apps

Benefits

The salary is in the low to mid $50k range depending on experience. Performance reviews are annual after the first year with employee development programs, although check-ins are to be expected regularly. Benefits include: merit-based bonuses; vacation time; health, dental and vision insurance; Simple IRA Retirement Program with an employer contribution included; access to low-cost veterinary care through the contracted veterinarian who RCHS works with to treat our animals; and discounts for certain brands of pet food and pet medications. This position also has access to training and continuing-education programs internally with RCHS and through approved external industry sources.

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Disclaimer

The duties listed in the job description(s) are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer

We do not discriminate on the grounds of age, race, religion, national origin, sex, sexual orientation, marital status, disability or any class protected by law. RCHS is an At-Will employer. This is not a contract for employment. RCHS reserves the right to change job descriptions and job schedules at any time without employee consent to meet changing needs of the organization.